Requirements: English
Company: CHANEL
Region: Milan , Lombardy
Service and advice, team spirit, and interpersonal skills are essential. Endowed with a great knowledge of the House and driven by a passion for its products and their story, you take customers on a unique journey through the universe of CHANEL, creating lasting relationships. As a CHANEL ambassador, you are always nearby and available, representing the brand worldwide through various boutique roles.CONTEXT & ENVIRONMENT :At the forefront of CHANELs personal interaction with clients, the Fashion Sales Manager oversees a team of Fashion Advisors, combining strong stylistic instincts with client sensitivity and a deep understanding of CHANEL''s history and vision. The Managers presence on the boutique floor is crucial to enhancing the role of Fashion Advisors as brand ambassadors, positioning CHANEL as the ultimate reference in luxury. Focused on delivering a highly personalized client experience, the Manager collaborates closely with the team to offer clients a unique journey into the world of CHANEL, celebrating shared passion for the products and the Houses history.KEY PARTNERS :IN THIS METIER, WE ARE ENERGIZED BY :Leading a team of Fashion Advisors to create an engaged and aspirational environment that offers the ultimate client experience.Ensuring the team understands and implements the House strategy.Empowering Fashion Advisors to build genuine, personalized, meaningful, and long-lasting client relationships.Managing recruitment, leadership, goal setting, performance reviews, and coaching for team members.Fostering knowledge sharing and collaboration with back-office teams.Mentoring team members and developing individual growth plans, including training programs with Learning, Styling, and Marketing teams.Supporting and promoting the Chanel Vital Behaviours.Reflecting CHANELs empowering stance by opening the world of CHANEL to clients.Coaching Fashion Advisors in House Style & Fashion expertise to create personalized style and luxury service experiences.Understanding each CHANEL collections essence and contributing to Buying Strategy.Overseeing Fashion Advisors buying requests in line with Boutique Buying strategy.Representing the CHANEL brand, style, and values at client events and with external luxury, retail, and fashion sectors.Ensuring the sales floor reflects CHANELs luxurious image, collaborating with Operations on maintenance.Overseeing collection display and window presentation per VM guidelines.Driving business growth through sales and efficiency improvements:Contributing to the annual Boutique operational roadmap aligned with House strategy.Monitoring execution and adapting the Boutique roadmap as needed.Analyzing sales data to meet targets.Using clienteling insights to drive sales.Implementing initiatives for business development and performance improvement.Reporting activities to the Boutique Manager.Ensuring compliance with procedures and the Boutique Charter.Planning staff schedules for optimal sales coverage.Handling client conflicts tactfully.Maintaining a forward-looking approach to daily objectives and future innovations.Implementing new tools and services to enhance client experience and operational efficiency.#J-18808-Ljbffr