Requirements: English
Company: TN Italy
Social network you want to login/join with:Technical support (French Speaker), italycol-narrow-leftClient:TalentWorldGroup Plc.Location:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:3a5d74a1cfe0Job Views:2Posted:23.05.2025Expiry Date:07.07.2025col-wideJob Description:Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents. Dear Visitor, welcome to our page! TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before. We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide. We understand Cultural Diversity and as a sole provider support All Major Languages and Dialects in the World. Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clients real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Reporting Worldwide. TWG is a peoples company and we put people first. Our Unique Corporate Culture and Employee Experience Journey allow us to attract and retain the Best International Talents and Deliver on Premium Quality in any parts of the World. In the Age of Technology, our World is becoming Smaller and Connected thought Widely Available High Performing Computing Devices and Telecom Networks. Professional Home-Based Working is no longer the Question of the Technical Ability, however the Corporate Culture, Engagement and Communication. For more Information, Please visit our Unique Website or Contact us with Confidence, Lets Do Something Amazing together!The RoleAt TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.Position OverviewWe are currently seeking experienced, technically skilled professionals to join our remote call center operations. Native-level fluency is required in French (EU). This role is part of a premium home-based project, involving first-level support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.Key ResponsibilitiesRespond to and manage incoming customer requests via phoneServe as the first and single point of contact for technical inquiries and general supportProvide fast, prioritized assistance to key customersManage call-back services and follow-up communicationsLog and classify all customer interactions (received, attended, abandoned)Analyze call data and report service activity and feedbackMonitor and control real-time call center operationsMaintain call history and resolution trackingSupport documentation management and internal communicationsCoordinate external communications with relevant institutions or partnersIdeal ProfileRequirementsTechnical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectorsSoftware Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretionProfessionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasksLanguage Proficiency: Fluent English plus native-level fluency in French (EU dialect).Required ToolsInternet: Broadband with wired Ethernet connectionRAM: 8GB or moreScreen resolution: 1920x1080 preferredWired USB headsetOperating System:Windows 11 or laterMac OSX 13 or laterWork Schedule4 to 5 hours per day- Also the possibility of full timeBetween 09:00 to 18:00 CESTMonday to FridayWhat We Offer100% Remote WorkFlexible, Project-Based AssignmentsGamification Program (Earn bonuses, paid holiday hours)Join UsIf you''re tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.Application Deadline: 05/23/2025What''s on Offer?A role that offers a breadth of learning opportunities#J-18808-Ljbffr