Requirements: English
Company: TN Italy
Region: Metropolitan City of Naples , Campania
Social network you want to login/join with:TRICARE Beneficiary Services Representative - Naples, Italy, Naplescol-narrow-leftClient:00100 LEIDOS, INC.Location:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:c6e0f519a236Job Views:2Posted:06.05.2025Expiry Date:20.06.2025col-wideJob Description:Are you looking for your next great mission professionally? Do you have more to give, want to learn new skills and be part of a team with a rewarding mission? Leidos has the perfect job for you in Naples, Italy!The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference every day! Leidos offers great benefits: competitive paid time off (PTO) packages, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on the job training, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and introducing great talent to us!As part of the Leidos team as a Beneficiary Services Representative Floater, you will provide Beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency. You will also provide specific services to all eligible beneficiaries including beneficiary education and enrollment designed to assist in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. Under minimal supervision, you will serve as a TRICARE liaison for the beneficiary population. This great job opportunity makes a difference for so many of our valued military families!PRIMARY DUTIESVerify benefits eligibility and process enrollments, disenrollment, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.Register TRICARE beneficiaries in the MHS Genesis systemPerform Primary Care Manager changes, following the Military Treatment Facility guidelinesProvide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in personCollect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processesConduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement and othersProvide basic claims assistance such as providing information on the status of claimsCollect and record other Health Information into applicable systemsAssess the appropriate assistance level needed and refer or escalate as needed to address the issue at handCollect and report information on daily activities performedComplete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher coursesMaintain confidentiality and proper handling of Protected Health InformationProvide remote support to Leidos BSRs at other sitesProvide shadow support to new BSRs as neededAdhere to a business casual dress codeOther duties as assignedMINIMUM REQUIRED SKILLSHigh school diploma or GEDMust be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoDMust be a US CitizenBe eligible for and maintain ADP IT/III clearance access levelThree years cumulative experience in the following areas:Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environmentExperience in a medical or clinical environmentExperience with MHS Genesis or civilian healthcare computer system and in processing medical claimsExperience in a customer service environmentDESIREDProficient in written and oral communicationsPossess effective presentation skillsComputer literate with Internet research experienceProficient with Microsoft Office 2010 or later applicationsWord, Excel, PowerPoint, and OutlookAbility to reply tactfully with people on the phone and in personAbility to work independently and under minimal supervisionExcellent organizational skills and time management skillsDetail orientedAbility to multitaskKnowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.Original Posting Date:2024-01-29Are you looking for your next great mission professionally? Do you have more to give, want to learn new skills and be part of a team with a rewarding mission? Leidos has the perfect job for you in Naples, Italy!The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference every day! Leidos offers great benefits: competitive paid time off (PTO) packages, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on the job training, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and introducing great talent to us!As part of the Leidos team as a Beneficiary Services Representative Floater, you will provi