Being the cybersecurity partner of choice, protecting our digital way of life.
We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. As a member of our team, you will be shaping the future of cybersecurity. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. As a Senior Manager, within the Renewals Team, your efforts will directly impact the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top-of-mind for our executives, particularly as those relate to key partnerships having strategic value to the business. Develop an account management strategy and outreach plan that fosters positive customer engagement, supports long-term success, and drives account growth.
Ensure a high level of team engagement to facilitate timely customer account renewals.
Take full accountability for the team''s success, developing it into a highly motivated and professional unit.
Coach and develop team members through bi-weekly one-on-ones, mentoring, and performance management.
Evaluate and document team performance based on key metrics and leadership-defined goals.
Monitor and report weekly outbound renewal efforts to track team performance.
Maintain accurate reporting through Salesforce.com and other tools to ensure visibility into team performance.
Managing a team of Renewal Representatives responsible for increasing ARR bookings or similar subscription-focused offerings.
~ Leading teams of 815 members across on-site and remote work environments.
~ Hiring, developing, and retaining talent through leadership and performance management.
Proven track record in change management methodologies and individual coaching/mentorship.
Strong understanding of SaaS/subscription-based renewal models, applications, and sales techniques.
Demonstrated ability to consistently achieve renewal and sales team goals through effective leadership.
Strong organizational and analytical skills, with the capability to manage multiple projects simultaneously.
Proficiency in Microsoft Excel, Google Suite, and Salesforce.com.
The Team
Our renewals sales operation team members support our renewals account managers and ecosystems to assist in large organizations migrations to more cybersecurity. They work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. Its simple: we cant accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.