Requirements: English
Company: Platinium Group SAM
Region: kingdom of spain, es ,
Job overviewWe are looking for a Ticketing Support Specialist to support the Account Manager team with the creation and monitoring of all online ticket-shops, mostly in the motorsport, football, exhibition and festival industries.Main tasks responsibilitiesThe Ticketing Support Specialist is responsible of the creation and the maintenance of ticket shops on behalf of event organizers:Creation of organizers accountsCreation and maintenance of product catalog:Management and upload of multilingual online contentManagement and creation of ticketing elements: type of tickets, payment modes, shipping methods, customer type, etc.Mapping of third party providers interfaces and data elementsValidation of content and integrity of online ticket-shopsStock and rate grid managementValidation of Event venues/stadiumsCreation of custom tickets (e-tickets, vouchers, paper tickets, etc.)Any additional task relating to ticket-shop creation / lifecycleCreation and resolution management of support ticketsMonitoring of daily scripts and monitoring of resolution in coordination with internal teamsParticipation in UAT for new IT projects covering Organizer ticket-shopsRequirementsPost-secondary degree (2 to 3 years)Languages: Spanish English - ideally, mastering of a third languageExtremely rigorous, great sense for detail, excellent writing skillsOwnership, autonomyAbility to adapt to a fast-paced and ever-changing environmentAbility to be quickly efficient with IT software, tools and UIsWilling to travel