Requirements: English
Company: Deutsche Telekom
Region: Madrid , Community of Madrid
Who we are
Deutsche Telekom is one of the world''s leading integrated telecommunications companies.
Leading in customer experience, in technology and in business productivity. With these aspirations, Deutsche Telekom is targeting further growth. We are more than just an infrastructure company. We are a trusted companion in an increasingly complex digital world at home and at work, anyplace, anytime. We connect everyone to the opportunities of now. We believe in the compatibility of economic, social, and ecological aspects and are committed to acting responsibly along our entire value chain.
At Deutsche Telekom, there is a place where passionate talents innovate, learn and grow: Products Innovation Experience (PIX). With leading experts from competence centers like Experience Design, Artificial Intelligence and Software Development we collaborate with a strong customer-centric approach towards one goal: to create human centered product and service experiences for millions of customers across Europe. Products that customers love.
Since Deutsche Telekom is amongst the leading global telecommunication companies, we have unique capabilities for innovating a sustainable future: access to latest technologies, exclusive sources of trends and insights, and a global partner network across industries.
But the core of PIX is its people, celebrating a brave and curious innovation culture. To serve and promote these talents and thought leaders, we created a work environment of active empowerment, lifelong learning, and a healthy work-life balance.
What we provide
We are humble and grounded people but bold with our ambition: we aim to create a positive and strong impact in our projects and company, as well as our society and environment. We appreciate and believe in:
- Value-based innovation culture
- Satisfied, engaged and diverse team
- Worldwide collaboration with top domain experts and inspiring colleagues combined with industry leading capabilities
- Influence on the digitalization journey of millions of customers in groundbreaking exponential age
- Possibility to join varying B2C and B2B projects across different product and service categories
- People leader to serve individual growth, career development and pleasurable work environment
- Access to broad horizontal and vertical learning and training opportunities
- Hybrid work with office location in Barcelona, Madrid or Valencia and in-person meetings based on project needs and individual needs only (up to 20% travel time)
Your role
The advertised position is in the Design & Customer Experience team and offers the opportunity to work with a diverse and international group of innovators, on a variety of products and innovation horizons.
We are looking for a Accessibility Designer AX/UX Designer (m / f / d) with profund expertise in Accessibility (AX) to take-over a central role for design of future experiences in B2C and B2B. You will contribute to:
- Identify customer insights and translate customers perspective into tangible experience concepts and solutions
- Create inclusive user experience for digital customer touchpoints like mobile apps, web portals, smart TVs, wearables, conversational interfaces, ensuring compliance with accessibility standards (e.g: WCAG 2.2 AA)
- Create and compose user experience strategies in the sweet spot of desirability, feasibility, viability, and integrity
- Improve user experience end-to-end along customer journeys, ensuring usability for all, including people with disabilities
- Craft experience prototypes of various fidelity levels
- Validate user experience concepts with customers
- Contribute to design teams and related activities across all phases of innovation development process, from initial research to final roll-out
- Apply design thinking and tailored user-centric methods in interdisciplinary project teams, contributing along the process with top experts from multiple domains
- Provide customer-centric storytelling and solutions for business decisions
- Explore and transfer newest technologies into experience solutions and keep the team ahead of time
- Share knowledge and skills and help colleagues and team to grow
Your profile
The advertised position requires a selected set of experience and skills:
- Bachelor and Masters degree in design (e.g. user experience design, interaction design) and 3+ years of work experience in user experience design and a strong foundation in accessibility (AX) design principles
- Fluent in English
- Digital concept and solution expert with profound practice of crafting digital User Experiences for various customer touchpoints and product-/service categories
- Expert in creation a