About LuxtrustWe are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents identity management solutions. As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.Join us in our mission to drive innovation and co-create a better future!We are currently looking for a motivated and driven Delivery Manager under a permanent contract.SummarySetup and follow projects with our clients in different domains/industries and ensure their optimal progress.Your principal task is to organize with the customer the implementation of Lux Trust products in the context of the client and to transfer to the Lux Trust Customer Support team the project once this one is implemented.You are part of the Lux Trusts Professional Service department collaborating with other Delivery managers, Lux Trust Product Owner, and internal support teams.Missions of the roleYou become a Lux Trusts products and services (all or specific products and services) referent person allowing you to provide proper advises on the way to implement the requirements of our clients.You simultaneously manage multiple projects:Manage properly the customers expectation.Based on the contract and the customers willingness, prepare the plan and the deliverablesEnsure permanent alignment between all stakeholders (sales, IT teams, customers) Ensure that the specific contractual modalities are respected (Deadlines / Budget)Monitor: plan your resources, provide reports and presentations, risk analysisChallenge the customer to find the best way to fit his requirements with our solutionsReport the status of the projects internally and to the customer Contribute to find new opportunities to develop the relation between the client and Lux Trust (Farming)You define and capture the customer needs: coordinate drafting of functional and non-functional requirements/specificationsYou transform the business requirements into deployment / development tasksYou collaborate closely with the IT teams, sales and the others Delivery Manager to make sure that all are able to manage properly all customers expectation. You manage the continuous improvement of the services and validate the proposed improvement plans to enhance the Lux Trust Professional Services delivery methodology.You maintain the services delivery documentation (User manual, confluence...).You are ready to go on a mission for several days abroadYou are able to close properly a project phase and pass the client account to the RUN team for the BAURequired skillsQualifications / diploma(s): Masters degree with a minimum 3 years of experience with the Project IT management Technical competencies: General knowledge on IT services, support and/or infrastructureUnderstand and produce IT functional / technical architectureExperience with the integration of solution with REST API / POSTMAN Collection is an assetIntegration with SSO integration is an assetDatabase model knowledge (querying) is an assetCyber-security experience is an assetTools : JIRA Confluence / Microsoft office / MS ProjectLanguages: French and English fluent. Any other language is an asset.Specific skills:Client centricTeam playerStress resistantSolution and business mindedStrong communication and writing skills Innovative / creativeRigorous and methodicAble to develop plans that are appropriately comprehensive, realistic and effective in meeting goalsAble to report as clear status on his projecte IDAS regulation and Trusted Services knowledge is an assetKnowledge Delivery Methodology in the IT Software industry is an assetCore competencies at Lux Trust:Analytical mindset decision makingOrganizational fluency Personal effectivenessResults driven Client service mindset Strategic visionLeadership What we offerA permanent contract based in Paris - FranceA competitive salary, in accordance with your education and experience.Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays. A healthy work-life balance including flex work arrangements.An open and transparent career path.Development and growth opportunities in a state-of-the art digital company.If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.Our company is committed to fair recruitm