Requirements: English
Company: Parallel Consulting
Region: Antwerp , Flanders
Description:
Hardware Maintenance Break/Fix:
- Provide multi-vendor hardware maintenance and support for desktops, laptops, and associated equipment.
- Hardware maintenance services will be provided by dedicated on-site or dispatched engineers with the relevant skills and customer training.
Deskside Software Support:
- For software support issues not resolved by the Service Desk, Deskside Software Support (DSS) will be dispatched as needed.
- When DSS is required, a Supplier engineer with the appropriate skill level will be sent to the end user location to perform software diagnosis and problem resolution.
DSS Services include onsite resources to:
- Assist in implementing software corrective actions where the end user has been unsuccessful under the direction of the Service Desk.
- Re-image end user devices.
- Reinstall existing application software.
- Install new software.
- Troubleshoot Commercial Off-The-Shelf (COTS), Operating System, and Desktop Configuration issues.
- Perform software diagnostics on behalf of the end user in cases where the end user has been unsuccessful under the direction of the Service Desk.
- Obtain and relay information to a centralized support facility in cases where the end user lacks the technical knowledge to do so.
- Handle customer-specific asset management where applicable.
Installs, Moves, Adds, Changes, De-Installations (IMACD):
- IMACDs occur either as ad hoc requirements or as planned activities with associated SLAs.
- Unplanned or day-to-day IMACD activity is handled in the same manner as hardware maintenance or DSS dispatched support services.
- Products generally include desktop and laptop computers, printers, network devices, and associated peripherals.
This includes the following activities:
- Install/De-install equipment.
- Install/De-install software.
- Move equipment within a site or between customer sites.
- Add features and software to desktops and laptops.
- Change the configuration of laptops and desktops.
- Move de-installed equipment to the customers storage area.