Do you dare to lead the digital transformation to create a more sustainable world??
At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 135,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!
As the Service Planner your role is to schedule Schneider Field Service Engineers (FSEs) & External Service Partners and parts to fulfil our customer services requirements - these include Assessments, Start up, PMV (Preventive Maintenance visit), Emergency Callouts.
You will act as the glue connecting our customers, internal stakeholders, and external service partners/suppliers to meet our clients needs. You will validate time, materials & expenses reported by internal FSEs /external Service Partners required in the service process.
Essential Functions
- Optimise FSEs allocated time and schedules to provide service to our customers in a timely fashion
- Apply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customers
- Schedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project, Enterprise & mid-market or Services sales and Start-ups in conjunction with the Project Department
- Manage external partners services (quality, time etc)
- Ensure customer database is kept up to date for future reference (for the service, sales and project teams)
- Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers
- Manage internal and external orders
- Control customer credit worthiness
- Create new customers in the database (reactive mode)
- Create fixed price T&M (Time & material) for reactive mode intervention and validate
What will you get?
We adapt to you!:
With our flexible schedule, you''ll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.
Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.
Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).
We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you''re about to be a parent, need time to overcome a loss, or to care for a loved one.
We take care of you!:
With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more!
From dance classes to booking a hotel spa, we offer an agreement with AJ by Gympass so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.
Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.
We empower you!:
With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.
We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.
We celebrate everyone''s talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.
You will have life insurance for your protection.
We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.
As part of our #SEGreatPeople, you will have access to an online store of Schneider Electric products with exclusive prices and super discounts.