We are looking for a Quality Manager to join our Operations Team and to create, develop and oversee comprehensive quality management systems across the entire value chain.
About the Department
The Operations Department is responsible for every process involved in the production and delivery of our products. Its composed of four unique areas: Production, Delivery & Services, Customer Service and Automation.
Once you join our Team you will be responsible for:
Development and implementation of quality management systems covering the product life cycle (design, production, logistics, delivery)
Auditing and optimization of production processes
Identification and elimination of the root causes of quality issues
Oversight of quality control in production and logistics, including handling complaints
Creation of procedures and quality standards in line with best market practices and customer requirements
Building and monitoring KPIs
Initiating corrective and continuous improvement actions
Implementation of innovative solutions to improve quality and process efficiency
To achieve your goals, it is essential that you:
Collaborate internally with other teams: product, operations, and customer service
Collaborate externally with factories and material suppliers
Manage a team of 2 people in the quality area
Why Tylko?
Being a part of the Tylko team goes beyond clocking in every day and keeping your head down. We celebrate inclusivity and work together to build a culture of happy, healthy employees who are truly heard, and provide the following great benefits for every single member:
One bonus day off every month
Comprehensive healthcare
Multisport
A discount on all Tylko products
And of course, a dog-friendly office!
Formal Education:
Higher technical education (preferred fields: Quality Management, Production Engineering, Mechanics or related)
Quality management certifications are a plus (e.g., Six Sigma Green/Black Belt, ISO Auditor)
Experience in:
Quality management in manufacturing (minimum 5 years, preferably in furniture, e-commerce, or related industries)
Developing quality management systems from scratch
Working in a complex organization within production, quality control, and logistics
Knowledge of:
Quality management tools and methodologies, such as Six Sigma, Lean Management, FMEA, and SPC
Modern technologies used in production and logistics processes
Key Attributes:
Ability to analyze processes and implement improvements based on data
Excellent organizational and leadership skills, including team management and cross-functional collaboration
Strong communication skills with the ability to collaborate effectively with internal teams and external partners
Goal-oriented and proactive approach to problem-solving
Resilience and ability to work under pressure in a dynamic environment
Native-like proficiency in Polish and good command of English
Please kindly note that the role involves business trips to external partners and working from our Warsaw office on the remaining days.