Requirements: English
Company: Airswift
Region: Ghent , Flanders
Program Manager
Location: Ghent, Belgium (2 days a week in person)
Contract: 6 months +
Start: ASAP
Key Skills: DXP program | stakeholders | business case | roadmap | governance | execution | communication | digital customer channels
Responsibilities:
- Lead the DXP program, collaborating with key stakeholders.
- Translate the DXP framework into actionable projects and initiatives.
- Define the programs scope, objectives, and expected benefits.
- Develop the business case and roadmap, considering constraints and dependencies.
- Establish governance and change management requirements in partnership with HR.
- Oversee execution, monitor progress, manage risks and issues, and adjust as needed.
- Report on progress, manage communications, and lead related projects when necessary.
- Contribute to the development of the Phase 2 business case in Q3/Q4.
Requirements
- Capable of structuring a program to achieve clear business outcomes.
- Dutch speaking (Fluent)
- Strong skills in strategic translation, benefit mapping, and roadmap planning.
- Experience in digital customer channels, ideally B2C.
- Excellent stakeholder management and communication skills.
- Hands-on, result-driven approach, with persistence and flexibility in complex environments.