Requirements: German: native/C1; Italian: native/C1 English: C1, Greek
Company: spain.xpatjobs.com
Region: El Prat de Llobregat
The Job.As a Customer Service Specialist in Medical Assistance you would be in charge of: Offering remote assistance Providing information over the phone Taking care of the members and insured clients in need Responding to incoming calls Advising and informing members and clients Performing outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.) Supporting and collaborating in the medical cost containment process Taking an active role in Back Office activities Participating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.) Supporting in-house projects