Requirements: English
Company: Homebase Ltd
Region: Cambridge, Reino Unido
Theres never been a more exciting time to join Homebase. With our new owners, Bunnings, were changing how we do things and shifting up a gear and our Store Operations team are at the heart of this transformation. Youll be the face of our business helping our customers and delivering great service to keep our stores running smoothly every day.By joining us at the beginning, youll be able to help us build the best home improvement and garden business in the UK and Ireland. We understand that its you who will make this happen and you can be sure youll be working in a culture thats geared to help you give your best.Were always looking for great people to join our team, this is an integral role within our stores. As a Service Support Team Member you will will be responsible for collating store records, answering customer calls and dealing with internal department queries. There will be strong focus on this role to coordinate store activity and ensure the store leadership team are kept up to date.Youll need to be flexible to support our busiest times, which can include weekday, evening and weekend work, as well as public holidays.What will you be doing?Answering the telephone to all incoming customer callsManaging the in store telephone systemOwning the customer relationship i.e. responsible for either answering, transferring the customer query directly or getting the answer and calling the customer back in a timely mannerMaintaining up-to-date records of customer feedback Have Your Say, Letters, Telephone Calls etc.Liaising with the store support call centre as required to ensure all customer queries are followed up to resolution as requiredAll Team Member admin new starters/leavers/contracts/oracle maintenance/uniform/letters/recruitment admin etc.Running reports and assisting the leadership team with the Team Member Development Page to ensure its up to dateWhat will help you succeed?Good understanding of our sales floor and store processes as well as an awareness of product knowledgeYoull need to be self-motivated with a team work attitudeStrong interpersonal skills with resilience to changeOpen communication style with the ability to deal with people at all levelsWith a passion for retail and an aptitude for customer service, youll deliver results with energy and driveExcellent organisational skillsGood organisation and prioritisation skillsExperience in Microsoft office Word, Excel and Powerpoint, along with knowledge of SAP, ability to learn other in store software is essential.In return, youll get a competitive salary, support to develop, employee discount and flexible benefits.So if youre motivated by putting a smile on a customers face and enjoy working in a fast paced environment, Homebase could be the place for you.What we hope you will do nextPlease complete our short application process by clicking apply now.Homebase operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership