Requirements: English
Company: Odoo
Region: Ramillies , Wallonia
Are you ready to learn fast and have a real impact onthe company? Join Odoo, a growing software company with a killerproduct, a huge global community, as well as a fun and excitingwork environment. What you will do: As a Customer Support Analyst,with a positive attitude and dynamism, you will provide support andhelp to our existing and potential customers, and our colleagues aswell. Our goal is to make our customers happy by solving theirissues and giving them a good quality service. Your mission willconsist of helping our software''s users by investigating to providethem the perfect answer to their questions . When a customer''srequest comes in, through ticketing, live chat and phone calls, youwill have to understand the functional issue and investigate . Ifneeded, you will redirect customers to our Developers, depending onthe types of request. Indeed, you will closely collaboration withinternal teams such as Consultants, Sales or Developers.Responsibilities: Help customers with the use of Odoo Business AppsSolve functional problems by investigating Engage with our visitorsand leads (Livechat) Ensure customers'' satisfaction Improvecustomers''s experience Contribute to the improvement of our product& all documentation Side projects (recruit and onboard newcolleagues, give training, ) Must have: Fluent in English Fluent inDutch or German is a IT & Business Affinity Customer orientedAutonomous and fast learner Valid work permit for Belgium Solutionminded Nice to have: Any other European language (Spanish, Italian)Good knowledge of business processes Technical knowledge (XML,Python, JS) What''s great in the job? You will start youron-boarding with 2 weeks of intensive functional training with afinal certification. You will be glad to contribute to theimprovement of our software Odoo by escalating good feedback. In anutshell, you will be the key point between the end-users and Odoo.We count on you to give our customers the best support experiencethey have ever had. None of your work days will be the same,guarantee! An attractive package: Car, fuel/Electric Charge card,up to 35 days off per year, meal vouchers (8/day), eco-cheques(250/year), hospital insurance, bikes representation fees to coverall your expenses, and much more! Permanent contract full time(38h/week) with homeworking 2 days/week. We are a Belgian ITcompany offering a complete and flexible software solution Odoo''smission is to cover a large business scope and be at the same timevery easy to use and fully integrated Are you looking for the idealjob or internship? At Odoo , there are opportunities waiting foryou ! You will work with an amazing product, meet a lot ofchallenges , have great responsibilities and even job mobility Andthe best part? After working at Odoo for 2 years, you can evenexplore opportunities abroad ! There is an inspiring and vibrantatmosphere in the office You get to work in an internationalenvironment where employees truly matter You have 2 days ofhomeworking , a personalized salary package, and a bunch of otheradvantages Join the adventure