Requirements: English, Italian
Company: Elemental Insights
Region: Venice , Veneto
As an Italian-speaking Order Support Agent, you will manage and ensure smooth processing and resolution of customer orders for a company. Responsibilities include monitoring order statuses, assessing and resolving order-related issues, and implementing support strategies to enhance customer satisfaction and support business objectives.Work type: On-siteLocation: Lisbon, PortugalRelocation bonus offered for those applying from outside Portugal*Responsibilities:- Handle customer inquiries related to order statuses, deliveries, and discrepancies.- Ensure compliance with company policies and procedures in order processing.- Resolve order-related issues such as cancellations, returns, and exchanges.- Collaborate with internal teams to streamline order fulfillment processes.- Maintain accurate records of customer interactions and transactions.- Provide feedback and suggestions to improve order support operations.Requirements:- Italian C2 level- English B2 level- Strong attention to detail and excellent communication skills.- Self-sufficient & confident in troubleshooting basic issues related to order processing systems.- Ability to work independently and meet deadlines in a fast-paced environment.- EU Citizenship- No previous experience required!*Please Upload your CV in English*#J-18808-Ljbffr