Requirements: English
Company: OpusCapita Solutions Sp. z o.o.
Region: Torun , Kuyavian-Pomeranian Voivodeship
technologies-optional :
about-project :
- Are you strong at English? Do you want to learn and work in IT support?
- We are looking for Junior Technical Support Engineer in our Global Service Desk team in Torun, Poland. We offer also opportunity for hybrid and full remote work.
responsibilities :
- be a member of a team which provides technical support and problem-solving abilities for our international external and internal customers
- communicate with our business customers and IT professionals via e-mail, ticketing system and telephone
- identify, evaluate and prioritize customer problems and formulate resolution plans
- assist in identifying resolution gaps and in evaluating new services, processes and technologies introduced at the helpdesk
- escalate unresolved issues to support leads, designated service group or client helpdesk
requirements-expected :
- fluent English written and spoken (B2 or higher)
- basic IT technical skills
- desire to learn & get experience in IT field
- availability to work in shifts
offered :
- dont worry you dont know everything yet we will show you all the tricks! You will have assigned mentor and undergo induction training
- flat hierarchies, short decision-making processes, a creative, open and feel-good atmosphere
- a friendly team of professionals, who keep their sense of humor and heart even when things get hectic
- error and feedback culture and hands-on mentality are a matter of course for us
- flexible working hours, home office and equipment with modern working tools
- our company-owned academy where you can expand your personal development opportunities to successfully master challenging tasks in demanding projects
- a permanent employment relationship with attractive remuneration and a company success-related bonus
- Social package and employee benefits like private medical care, Mybenefit plan, sport card, voluntary life insurance, private pension scheme
- finally, a training budget for you and company events round off our spectrum (breakfasts, console tournaments and many more!)
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- retirement pension plan
- video games at work
- leisure zone
- sharing the costs of tickets to the movies, theater
- holiday funds
- christmas gifts
- employee referral program
- I Love Mondays