Requirements: Dutch/Flemish Native speaker, English business fluent
Company: portugal.xpatjobs.com
Salary: 15600 + bonus + meal voucher
Region: Lisbon
Are you ready to demonstrate your fashion and sports expertise? Do you appreciate the quality of products and services? Do you know how to make the difference? Apply for this position in the beautiful Lisbon.Your responsibilities and impact as a Sports Retail Customer Service Agent will be:Placing ordersResponding to inquiries about the brands products and/or servicesLocating products at the client stores and Authorized Dealers who carry these productsCollecting and providing feedback regarding products, websites, and advertisingChecking on Order StatusSetting up returns, checking the status of returns and refunds, assisting with refunds (dependent on payment method)Setting up claims and checking on statusHandling Consumer Complaints regarding their experience at client Authorized RetailersScheduling callbacks and performing outbound Calls, if necessary or upon the requestSkills, qualifications and interests you need to succeed in this role:Speaking a native level of Dutch and at least a B2 level in EnglishKnowing the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skillful at communicating with peopleEnjoy being energetic, innovative and working proactively at a fast paceGetting excited about intercultural communication and the expatriate lifestyle Are already living in or willing to relocate to Lisbon for an international career and life experience.What's in it for you?Salary of 1.117 per month (x14 per year) + 150 bonus/month6 meal voucher per work-dayFull time job (40h/week), Monday-Sunday (Rotative shifts 8 am 10 pm)12 months contract30 days of probation periodFor international candidates:Yearly two-way flight ticket back to your home country (within the EU)Payment of 400 /month for the rent (during the first 6 months) for relocating candidates Reimbursement of flight tickets after 3 monthsContract as from the first day of training (training is paid 100%) Private health insurance from the beginningA stable job and opportunities to grow within the companyA family style working environment, while benefiting from an international and multicultural companyOpportunity to work for Top companies on the market What should you expect from living in Lisbon?A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentYour Future Employee:This fast-growing multinational company has more than 50.000 employees who help over 500 globally acknowledged brands in providing a top-tier customer service experience. By combining technology with a human touch, they have achieved a worldwide presence and credibility in the outsourcing scene. Currently, they are welcoming new talents to join them in their Lisbon offices.Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Portugal or send us your CV to be considered for other projects or future opportunities.