Requirements: English
Company: Regeneron
Region: Long Beach, Estados Unidos
The Corporate Advisory Services group helps operating companies and strategic investors identify, assess, and forecast political risks when entering into or expanding within international markets. Eurasia Group''s integrated research platform can be customized for each client depending on its specific business model, risk tolerance, and industry sector.POSITION SUMMARYThis position maybe the most frequent point of contact with our customers. Through telephone interaction with customers, this position will play a vital role in the experience by primarily reviewing customers needs to determine the area that may be able to assist them best.GENERAL LEVEL OF RESPONSIBILITYThe position is a non-exempt level and will have the opportunity to provide top-notch customer service by handling customer inquires. Your day will be spent having professional and friendly interactions with potential customers to understand their needs. From your questions and information provided by the customer you will also determine what alternative areas that can best respond to the customer''s needs.TYPICAL JOB DUTIESUnder direct supervision, utilize pre-determined scripting and call flow guides to review customers needs. Exercise some judgment capability; is able to work independently on routine matters. Individual is accountable to adhere to routine call center metrics such as schedule adherence and attendance policy. Handles incoming calls, follows departmental guidelines to assess customer needs. Answers routine customer inquires and responds to questions and complaints delivered by the customer by telephone. Refers more difficult or complex problems to supervisor. Will utilize the computer to update and access customer information.QualificationsDESIRED BACKGROUND OR TRAINING1-2 years experience in a Customer Service environment, Requires basic computer proficiency. Strong communication and customer service skills with ability to professionally handle customer objections with rebuttals. Experience working well in a team environment to service customers. Exceptional problem solving skills and the ability to follow procedures. Strong listening and verbal communication skills.Detail-oriented and organized with ability to multi-task. Must have the ability to work specific shift schedules. Various shifts are available e which include some weekends and evenings.The Global Energy & Natural Resources group manages relationships with clients in the energy, utilities, mining, and agriculture sectors. We also originate and coordinate research in these areas, tailoring regional analysis into focused market intelligence, risk management, and strategic-planning support.