IT Support Engineer VIP Showroom Support (Luxury Retail)
Location: Milan | Contract: 6 months - Permanent afterwards | Rate: 50-55k
We are supporting a global luxury retail brand in the search for an experienced IT Support Engineer to provide on-site support at their flagship Milan showroom. This is a VIP-facing, high-trust role focused on maintaining a faultless technical environment for high-profile events and client visits.
The site hosts major retail partners for multi-million-euro commercial negotiations, and the IT presence acts as both preventative support and a safeguard against disruption. Outside event days, youll support other local offices and contribute to wider ad hoc projects across the Italian and european estate.
Key responsibilities:
Essential experience:
-3+ Years 2nd line experience (touching on 3rd for local infrastructure), desktop, and VIP IT support
-Strong Microsoft knowledge and some experience supporting macOS or iOS in a business context (90/10 Microsoft bias)
-Familiarity with ServiceNow or similar ticketing platforms
-Prior work in demanding environments (e.g. finance, legal, luxury retail, executive support)
-Strong technical knowledge of:
This is a full-time, mostly on-site role based in Milan. If you have the experience and service-led mindset to operate effectively in a high-visibility environment, wed like to hear from you.