Requirements: English
Company: Greentalent
Region: Liguria
Greentalent, a recruiter specialized in search and selection of professionals and managers in the Energy, Engineering, and Environment markets, on behalf of a multinational company, leader in designing and manufacturing highly-engineered products for minerals, oil and gas, and power industries, is looking for an:Aftermarket & Warranty EngineerAs part of the Aftermarket & Services department, the selected candidate will act as the reference point for aftermarket processes and customer management. He/she will be accountableand when applicable, responsiblefor addressing functional and non-functional issues after equipment delivery, involving relevant internal and external parties as needed.Key Responsibilities and Specific Accountabilities:Conduct root cause analysis reports, engaging Aftermarket Engineering and R&D as needed.Act as the main point of contact for both internal and external customers regarding claims, ensuring effective communication and resolution.Provide the necessary information to Commercial Operations to order and ship spare parts as required by warranties, and to the Field Service Manager to support site activities.Monitor and document claims in the relevant systems, ensuring accurate tracking and timely updates throughout the resolution process.Track all warranty-related costs in the appropriate systems, ensuring compliance with established procedures.Collaborate with Quality Control/Assurance and ensure corrective actions are implemented.Job Knowledge/Education and Qualifications:Degree in Mechanical Engineering, preferably Masters Degree or Bachelors degree.Strong experience in managing aftermarket processes within the oil and gas industry.Customer management and coordination with internal functions.Must be familiar with field operations and technical (onsite) dynamics.A background in pump issue troubleshooting (including pump system interaction) is nice to have.Competences in MS Office package.Location: Milan or La Spezia.Aegis guarantees equal opportunities (L. 903/77) - Aegis Srl, AUT. MIN. Prot. 26543 D. Lgs 276/03.#J-18808-Ljbffr