Requirements: French
Company: AFRICAWORK
Region: Paris , le-de-France
Nous recrutons un Duty Officer - Assistant Chef dEscale H/F pour le compte de notre client, une compagnie arienne.
Principales missions :
- Contribuer lassistante des passagers au niveau de lescale ;
- Contrler en permanence la ralisation du Handling dans lescale ;
- Assurer le traitement des rclamations clients ;
- Assurer la remontre dinformation immdiate en cas dincident ;
- Mettre jour rgulirement les rapports dexploitations.
Profil recherch :
- Bac +3 minimum en Gestion ou quivalent ;
- 3 ans dexprience et plus dans un poste similaire (dans des activits de handling) ;
- Dynamisme, organisation, aisance relationnelle, sens de lcoute, rsolution des problmes.
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We are hiring a Duty Officer (M/F) on behalf of our client, an International airline company.
Key Responsibilities:
- Assist passengers at the station level.
- Continuously monitor handling operations at the station.
- Handle customer complaints.
- Immediately report any incidents.
- Regularly update operational reports.
Profile Sought:
- Bachelors degree (Bac +3) or higher in Management or a related field.
- At least 3 years of experience in a similar role (handling operations).
- Key skills: Dynamism, organization, strong interpersonal skills, active listening, and problem-solving abilities.