Manager GBS Subject Matter Expert I2C
Purpose & Overall Relevance for the Organization
adidas Global Business Services (GBS) is the engine to drive the transformation to ONE adidas. It is the company's operational backbone, through delivering standard global services, focusing on enhancing customer user experience, and providing consistent skills and quality.
Act as Regional Business Partner/SPOC within the same time zone. Responsible to drive improvement initiatives, quality controls and respective implementation in area of responsibility. Drive KPIs for respective area. Be the main contact for area GPO team, GBS Porto Delivery Excellence and GBS Global Hub.
Key Responsibilities
- Act as regional Business Partner/SPOC
- Own regional Hub function operations performance updates and action plans
- Align GBS priorities, roadmap, projects and initiatives with Market / Region demand
- Drive process improvement, standardization and operational excellence with regional scope for Hub operations function
- Lead in partnership with GPO implementation / deployment of projects and initiatives in a compliant manner (e.g. CFIN, T4M,…)
- Lead the testing and the bridge between processes and systems (e.g. CFIN, T4M,…)
- Drive FIT/GAP analysis on relevant E2Es that touch their area of expertise for the markets in scope of GBS, proposing process changes and /or system updates with the purpose of defining a standard and aligned process, facilitating S4 adoption and performance
- Lead troubleshooting processes’ defects in partinership with GPOs and Global HubMonitor KPI / OKRs and act when needed
- Provide direct support to Manager and markets in process topics
- Act as liaison between DE, GPO, Global Hub and others* to implement process improvements / changes
- Support Internal Controls’ implementation and monitoring
- Drive to KPI monotoring
- Lead Gemba walks and support improvement opportunities identification
- Drive audit requests with BPO and GPO
- Provide expertise and make suggestions to improve the quality of trainings or upskilling sessions to BPO and/or Global Hub.
Key Relationships
- GBS Porto Leadership Team (area of responsibility)
- Operational Teams and Global Hub
- Area GPO Team
- GBS Internal Controls & Compliance
- GBS Porto Delivery Excellence
Knowledge, Skills and Abilities
- Strong financial acumen
- Solid experience with SAP and specific area’s tools (e.g. OmniHub)
- E2E process knowledge and respective interactions with other teams
- Solid knowledge of continuous improvement tools
- Experience in a Shared Service environment or similar
- Ability to read, write and communicate in English in a business setting
- Ability to pay close attention to detail and high degree of customer orientation
- Solid interpersonal skills combined with a high degree of customer orientation; can navigate easily within complex organizations, connect with a variety functions, audiences, management styles, or cultures.
- Strong problem solving and analytical skills
- Highly results driven and self-motivated team player with compassion, integrity, trust and perseverance.
- Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious
- Availability to travel for periods of 3 to 4 weeks
Requisite Education and Experience / Minimum Qualifications:
- University degree in Commerce/Business Administration/Finance/ Controlling or similar.
- 5 plus years relevant work experience in the accounting / business area
- Broad and deep theoretical understanding of job function
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.