Senior Support Engineer (f/m/d)

Nuremberg , Bavaria, Germany

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: Mobileum
Region: Nuremberg , Bavaria

Your Mission

• Handle customer inquiries, provide customer assistance via phone, e-mail, and remote access while consistently meeting defined SLAs
• Proactively update customers on ticket status and solution progress
• Documentation of the work steps, results of the analysis and customer communication in our ticketing system
• Engineering, Operations, and 1s

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