Requirements: English
Company: Xiaomi Technology
Region: Milan , Lombardy
Responsibilities:- Daily management: work order monitoring and KPI operation improvement and service cost analysis-KA relationship maintenance: organize regular service meetings in the region, align agents, and share service performance, process, and policy information- Service provider management: Identify abnormal service problems and coordinate with service providers to develop improvement plans, and assist service managers in business-related control- Process execution: Headquarters and regional policies, processes, benchmarks are released, and service station implementation is monitored. Organize and export local service operation processes according to the Italian local after-sales services network and requirements.Requirements:- Mature after-sales services channel management experience- Familiar with after-sales business processes, standards and service provider management models- Strong communication and problem solving skills- Fluent in English and Italian.