Experience the power of a game-changing career
Are you looking forwhatsnext?Werea global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries.
If youre looking to grow and be inspired, as anCustomer Service Representativein Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.
Career growth and personal development
This isa great opportunityto experience the power ofwhatsnext and develop friends for life at the same time.Wellgive you all the training,cutting-edgetechnologies, and the continuing supportyoullneed to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet.
As an InsideCustomer Service Representativeon our team, you will:
- Answering high volume incoming calls/emails/web chats from customers
- Dealing with call queries, questions and escalations from each channel
- Providing 1st line advice to customers and other parties on general issues
- Accurate and consistent record keeping and updating notes on the database
- Taking care of all customer complaints and escalating as and when necessary to senior management
- Assist senior management by identifying trends and issues
- Act as duty manager to aid effective running of the department
Your qualifications
We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrixis a great match if you:
- Are bilingual or proficient in Spanish plus fluent in English
-Previousexperience in an inbound customer services or technical support role
- Technically astute
- Ability to problem solve and work under pressure
- MS Office - particularly Excel
-High levelof accuracy and attention to detail
- Ability to act on own initiative, within set guidelines to support customers
- Experience providing advice,guidanceor technical support over the telephone
- Team player
- Empathetic with genuine care to support Teya''s merchants
Dontmeet every requirement? No worries.Werededicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel youdontcheck every box, we still encourage you to apply.Welldo our best to match you with the right job, whetheritsthis one or another role.
Whatsin it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.Thatswhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support yourunique lifestyle:
- Base salary of 19,400 euros gross/year + up to 1500 euros gross/year in bonus and private medical insurance
- Full-time 39h/week Spanish contract: Monday to Friday, from 09:00 to 18:00
- Full paid training for the company and the products you will be working on
- A modern centrally placed office in Barcelona
Experience the best version of you!
AtConcentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their employer of