Company: Omega CRM, A Merkle Company
Region: catalunya, espana , Catalonia
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Data & Analytics Strategist
Responsibilities
- Gains industry and market expertise by participating in various projects to provide clients with a "benchmark" perspective.
- Possesses a comprehensive understanding of the Analytics sector and the industry, contributing to business objectives by developing new products and services aligned with client needs.
- Analyzes, estimates, and develops proposals to support the commercial team.
- Identifies when specialists from other service lines or knowledge areas are needed to enhance client advisory.
- Implements mechanisms to identify and control commercial risks during the pre-sales phase.
- Analyzes and interprets risks before project initiation and communicates them to Operations.
- Directly engages in delivering services for highly complex and high-risk projects, in coordination with Operations.
- Develops new methodologies within their field of responsibility to impact the work of others and improve area outcomes.
- Evaluates implementation results against the proposed solution, assessing efficiency and customer satisfaction.
Acts as a role model for the team, managing their development as a People Lead:
- Establishes and implements a communication strategy to clearly define team objectives.
- Develops and manages talent within the team, leveraging tools to enhance people and organizational goals.
- Conducts logical analyses, identifies issues, seeks and interprets relevant information to share and coordinate data within the team, and helps remove obstacles to progress.
- Supports, encourages, and motivates team members to foster commitment to the organization and area objectives.
- Listens to team members, gathers their professional and personal needs, and collaborates with HR to facilitate career development.
- Participates in decision-making regarding professional development, evaluation, and team performance.
Qualifications & Skills
- Bachelor''s degree in Computer Engineering, Business Administration, or a related field (or equivalent vocational training).
- Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
- Extensive experience in business data collection, interpretation, and process optimization.
- At least 5 years of experience in a similar role (Project Manager / Solution Architect).
- Proficiency in software tools related to the core technologies of the implemented applications.
- Collaboration with business units and technology teams to enhance services, environments, and customer experience.
- Data Engineering & Cloud: Talend, Pentaho, Datorama, SQL, Python.
- Analytics & BI: Tableau, Power BI, Salesforce CRM Analytics.
- Languages: English proficiency.
WHAT DO WE OFFER
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Certifications plan. Improve your skills and get the official certificate from our main partners.
- Home Office. You decide and we support you.
- Flexible retribution (public transport ticket, Ticket restaurtant, ).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention
- Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data all enhanced by AI.
Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience , a team of 580+ professionals from 24 nationalities , and 2,500+ certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing ,