Requirements: English
Company: Dragonfly
Region: Waddinxveen , Zuid-Holland
Delivery done differently
With our advanced solutions, Dragonfly makes it possible for consumers to have a fast, reliable and predictable experience in the delivery of their e-commerce purchases.
By continually opening new sorting centers and expanding our network, we are able to respond flexibly to market developments and deliver hundreds of thousands of packages to consumers homes and pick-up points every day.
In 2025 Dragonfly will expand into the Netherlands, where we will introduce our innovative delivery solutions.
Therefore, we are looking for colleagues who dare to take up the challenge with us to make Dragonfly a great success in the Netherlands as well.
To realize this growth ambition and the success of Dragonfly we are looking for an experienced, proactive, entrepreneurial and data driven
Operations Excellence Manager
We are seeking a commercially savvy and results-driven Analyst to lead our operational analyses while acting as a strategic partner to key customers and internal stakeholders. This role is critical in driving both operational efficiency and commercial performance by aligning business insights with customer needs, identifying growth opportunities, and delivering continuous improvement across the value chain.
You will play a leading role in the development and execution of the "Control Tower" strategyanchored in Control, Planning, and Executionand will actively oversee the "Command Center" during peak seasons to ensure optimal daily performance. In parallel, the Manager will focus on developing long-term relationships with key accounts, transforming operational insights into commercial value and helping to shape service solutions that drive customer success and business growth.
You are a strategic thinker, BI has no secrets for you and with strong business insights, excellent stakeholder management skills, and the ability to translate data into action.
Oversee the analysis of current business performance/KPIs, identify areas for improvement and take immediate action in case of deviations.
Coordinate with the "Command Center" and continuous improvement teams, overseeing the monitoring process and addressing issues as they arise and implement strategies for optimizing operational efficiency.
Direct the creation of comprehensive reports and presentations to communicate findings and recommendations to management and other stakeholders.
Coordinate with cross-functional teams to implement process improvements, ensuring effective communication throughout the organization.
Your qualities
Bachelors degree in business administration, Operations Management, or a related field
Minimum of 3-5 years in customer facing / operational analyses role;
Proficiency in data analysis tools and techniques;
Ability to work successfully under pressure and within given deadlines / excellent time management skills;
Excellent oral and written communication in Dutch and English;
Living in the Netherlands is a must.
All this in a mix of working from home, visiting customers and working in the office in Waddinxveen.
HR Project Manager.
For specific information about the content of your job you can call with Mynko Peterink, Director Sales en Marketing + 31(0)6 45 081 195