Requirements: English
Company: La Fosse
Region: The Hague , South Holland
Company: They design, build and manage hybrid network solutions, unifying satellite, terrestrial and digital services into powerful and reliable solutions. Combaining managed and professional services - from logistics, delivery, installation to 24/7 customer support and proactive network management - with advanced digital technologies, including cyber security, IT, IoT/OT and cloud enablement. Job Summary: We are seeking a detail-oriented and customer-focused Application Support Analyst to provide technical and functional support for our business-critical applications. You will act as a key liaison between end-users, developers, and system administrators, ensuring smooth operation, issue resolution, and continuous improvement of software systems. Key Responsibilities: - Provide first- and second-line support for enterprise applications, ensuring incidents and service requests are logged, investigated, and resolved in a timely manner. - Monitor application performance and proactively identify and resolve issues. - Troubleshoot functional and technical problems with applications and escalate complex issues to development or third-party vendors. - Perform routine maintenance tasks such as patching, upgrades, and configuration changes. - Document incidents, solutions, user guides, and support procedures. - Collaborate with business units to gather requirements and support application changes or enhancements. - Participate in system testing, release management, and deployment activities. - Ensure compliance with service level agreements (SLAs) and ITIL processes. - Assist in user access control and security management for supported applications. - Provide training or guidance to end users as needed. Required Skills and Qualifications: - Bachelor''s degree in Computer Science, Information Systems, or related field (or equivalent experience). - 2+ years of experience in an application support or similar IT support role. - Solid understanding of enterprise applications (e.g., ERP, CRM, HRIS, financial systems). - Strong troubleshooting and analytical skills. - Proficiency in SQL for querying databases and analyzing data issues. - Familiarity with ITSM tools (e.g., ServiceNow, Jira, BMC Remedy). - Experience with Windows environments. - Basic knowledge of scripting or automation (PowerShell, Python, or shell scripting). Preferred Qualifications: - Experience supporting SaaS or cloud-based applications. - Knowledge of software development lifecycle (SDLC) and Agile methodologies. - Exposure to APIs, data integration, or middleware tools. - ITIL Foundation Certification.