Requirements: English
Company: CWS-boco Polska Sp. z o.o.
Region: Miedzyrzecz , Lubusz Voivodeship
responsibilities : You will support locations throughout Poland and, if necessary, throughout Europe as 2nd level support remotely via e-mail/ticket or telephone as well as through occasional on-site visits You are also responsible for the hardware inventory at the locations and thus - together with the 3rd level support as part of a virtual product team Keep our knowledge base up to date You work on integration projects on site, e.g. setting up workstations and supporting our specialist teams (3rd level support) as the executive arm according to their instructions You are also constantly in close contact with the helpdesk (1st level support) in order to continuously improve service quality together You classify and document requests in the ticket system and process them independently or forward them to the respective specialist teams Perform installation, commissioning, maintenance, and troubleshooting of IT Hardware. Utilize our ITSM tool for efficient registration, documentation, and tracking of service requests, incidents, and maintenance activities to ensure streamlined IT operations. Collaborate with internal teams to address customer needs effectively. Work in an international environment with IT colleagues in other countries. Ensure compliance with company standards, safety regulations, and industry best practices. Maintain up-to-date knowledge of product advancements and technological developments. Travel regularly to client sites across Poland, with the possibility of occasional travel to other European locations if required requirements-expected : Proven experience in a IT field service, IT technical support or 2nd level support. You have already gained a few years of professional experience in the IT sector and preferably even successfully completed your training in the IT sector Proficiency in using IT Tools and software. Strong communication skills and customer-focused mindset. Ability to work independently and manage multiple assignments efficiently. Fluent in Polish and English (both written and spoken). Valid drivers license and willingness to travel regularly. Experience working in a multinational environment. offered : Work in a well-established company Attractive salary including a motivating bonus and commission system Opportunities for professional development Comprehensive benefits package medical care for 1 PLN, Company Social Benefits Fund, subsidy for a sports card, life insurance benefits : sharing the costs of sports activities private medical care life insurance remote work opportunities flexible working time integration events no dress code extra social benefits meal passes holiday funds christmas gifts