Requirements: English
Company: JAS Worldwide
Region: Bologna , Emilia-Romagna
JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
The Air Export Supervisor is responsible for the timely and accurate processing of shipments and to provide pro-active customer service to internal and external customers. All Company policies and compliance of government regulations is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Accurate and timely processing of all shipments
- Pro-active communication to internal and external customers
- Adherence of Company guidelines as related to billing
- Effective communication with respective managers and respective gateway operations to ensure the best possible routing of cargo
- Timely communication with customers upon receipt of inquiry
- Accurate and timely processing of shipments, AWBs, invoices, and government required documents
- Update and maintain TSA regulations for Branch
- Obtain and maintain customer records including Consent to Screen form, shippers instruction and other forms and documents to be kept in the file
- Ensure screening of cargo as per government and Company policy
- Identify and recommend process improvement opportunities
- Maintain Carrier Contract Rates in cooperation with Air Product Management team
- Accurately maintain Customer rates
SUPERVISORY RESPONSIBILITIES:
- Conduct performance evaluation for direct reports
- Recommend hiring, firing and promotion
- Identify and resolve personnel issues
- Ongoing coaching and mentoring of staff to develop skills to the highest level
QUALIFICATIONS/SKILLS:
- Excellent organizational skills
- Strong attention to detail
- Excellent written and verbal skills
- Strong computer skills including Microsoft Office suite
- Detail oriented, able to multitask and meet deadlines
- Self-motivated, able to work in a team and independently
- Ability to identify and solve problems
- Must be able to complete all assignments in a proficient and effective manner
- Customer service oriented and flexible attitude
- Team player
EDUCATION/EXPERIENCE:
- 2-5 years of progressive experience in Air Export functions
- Ability to read and understand carrier tariffs
- Knowledge of rating and routing of cargo
- Understanding of applicable IATA Regulations
- Strong knowledge of world geography
JAS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age or any other characteristic protected by law.