Requirements: English
Company: KUBO
Region: Poznan , Greater Poland Voivodeship
We are looking for a Technical Support Engineer to join our clients team a global technology company delivering innovative solutions for businesses worldwide. Key responsibilities Managing support tickets investigating and resolving client-reported issues in cooperation with the team to ensure timely and effective solutions. Prioritizing requests determining which issues require immediate attention and providing adequate technical support. Creating documentation preparing knowledge base materials to help clients better understand the product and technical solutions. Participating in innovation projects contributing to improvements in support processes and tools for better customer service. Analyzing systems and solving technical problems monitoring infrastructure and quickly addressing any emerging issues. Ideal candidate profile Knowledge of networking and web architectures (HTTP) Experience with cloud platforms and containers (Docker, Kubernetes, AWS, GCP, Azure) Practical knowledge of access management solutions (OAuth2, JWT) Experience with databases (MongoDB, RDBMS) and search engines (ElasticSearch) Proficiency in tracing, debugging, and solving JVM-related issues Conditions Working mode: Remote Form of cooperation: B2B Salary: 100 PLN / h (B2B) Benefits: private medical care, life insurance, Multisport Recruitment steps Screening call (20 min) Technical/Project Interview with Client Decision and feedback