Requirements: English
Company: HCLTech
Region: North Brabant
About HCLTech
HCLTech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. HCLTech is a leading global technology company, providing IT and consulting services that drive innovation and business transformation for clients across various industries. With a presence in over 50 countries, HCLTech leverages cutting-edge technologies, including artificial intelligence (AI), machine learning (ML), and data analytics, to deliver exceptional solutions that empower businesses to achieve their goals.
Objectives of this Role
As a Data & AI Principal at HCLTech, you will serve as the main point of contact for all Data & AI engagements, addressing client concerns and needs. You will manage large strategic accounts valued at $10M+, focusing on growth and customer satisfaction. Your role will involve building and strengthening client relationships to achieve long-term partnerships, collaborating with sales and internal teams to develop strategic solutions, and ensuring KPIs are met. You will thrive in an ever-evolving business and technology landscape and develop a thorough understanding of our products and services to better upsell and cross-sell to clients.
Key Responsibilities
Client Engagement:
- Serve as the primary point of contact for all Data & AI engagements, addressing client concerns and needs promptly.
- Build and strengthen client relationships to achieve long-term partnerships and enhance customer satisfaction.
- Handle inquiries and requests from customers, ensuring their needs are met within budget.
Account Management:
- Manage large strategic accounts valued at $10M+, focusing on growth and customer satisfaction.
Identify Job Description: Data & AI Principal at HCLTech
Objectives of this role:
- Serve as the main point of contact in all Data & AI engagements, addressing client concerns and needs.
- Manage large strategic accounts worth $10M+ focusing on growth and customer satisfaction.
- Build and strengthen client relationships to achieve long-term partnerships.
- Collaborate with sales and other internal teams to develop strategic solutions and ensure KPIs are met.
- Thrive in an ever-evolving business and technology landscape.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
Responsibilities:
- Handle inquiries and requests from customers, addressing their needs effectively.
- Stay on top of accounts, ensuring services are within budget and meet client needs.
- Meet regularly with team members to discuss progress and find new ways to improve business.
- Generate progress reports for clients and senior leaders within the organization.
- Identify upsell, cross-sell, and renewal opportunities, communicating with the sales team regularly.
- Manage organizational deliverables using industry-standard methods.
Required Skills and Qualifications:
- Proven specialization and expertise in Data & AI, with extensive experience in designing and architecting Data marts, Data Warehouses, and Data Lakes.
- In tune with current trends in AI & ML, with the ability to lead discussions on AI & ML use cases, business benefits, and implementation of advanced analytics.
- Strong understanding of AI platforms provisioned by Microsoft Azure, Google Vertex, or Amazon.
- Technical know-how and understanding of Cloud Technology, Cloud Data Warehouse, and Data Lake platforms.
- Expertise in Data Governance practices, including leading solutions for Data Quality, Data Profiling, Data Catalog, and Metadata management strategy.
- Ability to multitask and juggle several responsibilities simultaneously.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Experience crafting Statements of Work, Proposals, Master Services Agreements, and Service Level Objectives.
- Managed revenue of assigned clients, including profit and loss management.
- Engaged global practice and solution teams to win high-value contracts.
- Acted as a trusted advisor to clients.
Preferred Skills and Qualifications:
- Orchestrates activities between HCL and clients at various levels, from executives to technologists.
- Finds opportunities to engage clients in a structured way by building winning proposals.
- Proactively creates initiatives to share thought leadership.
- Demonstrated leadership by engaging the organization to deliver industry-differentiating solutions.
- Plans for resources with the right skills and knowledge for effective engagement on accounts.
- Manages assigned human resources by