Requirements: English
Company: Nexi Group
Region: Gland , Vaud
About us and our team
Are you interested in joining one of Europe''s leading PayTech companies? Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you''re in the right place! We are one Nexi Group, after merging Nexi, Nets and Sia, with presence in over 25 countries. With over 80 years of experience we offer plenty of opportunities for personal and professional growth.
Why join us in 2024?
Think of the digital tools we use daily - from virtual shopping to contactless payments. They''re shaping our future. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.
If you join us in the role of Integration & 3rd Level Support Specialist (m/f/d), this is what you can expect from us:
- Attractive salary and an overall competitive package
- Well-structured training for the job, constant support from your manager and numerous development opportunities in a truly international environment
- Hybrid way of working, home office equipment & monthly internet allowance, flexible work hours & transportation subsidy, cafeteria & free parking spaces (location Eschborn only)
- Equipment needed for the role (e.g. laptop, mobile phone, company car)
- Voluntary pension fund (company-sponsored retirement plan or pension)
- Referral bonuses for recommending new team members to join the company
- Bike leasing
About your future role
As member of integration and 3rd level support team and member of piquet team, this role focuses on managing and validating new customer integrations while providing 3rd level technical support to internal teams and key account (KA) customers. You will work closely with clients, ensuring smooth implementation of payment terminal solutions, maintaining up-to-date documentation, and offering high-level support for complex technical issues. As a specialist, you will be involved in pre-sales.
Customer Integration Management:
- Oversee and validate new customer integrations, ensuring smooth and timely onboarding.
- Maintain ongoing communication with clients to track integration progress and resolve any emerging issues.
Technical Support (3rd Level):
- Act as the escalation point for complex issues, offering expert guidance to 2nd-level support teams.
- Provide direct support to key account customers on advanced technical queries.
- Troubleshoot integration-related issues and escalate critical cases as necessary.
- Ticket and Issue Management
- Business and technical analysis of internal and customer software related needs
- Pre-sales activities
- Writing of the specifications
- Creation and follow-up of test protocols / Responsible for the validation of the tests
- Management of the pilot phase and production launch
- Creation and update of documentation (business process and technical)
What makes you the best person for this job?
Qualifications needed to be successful in this role:
- Computer Science CFC and/or ETS diploma and/or bachelors degree in computer science / development
- Additional training, specialization: project management, business analysis
- 5 years experience with communication protocols
- Development of customer solutions
- Release management
- Good knowledge of software development life cycle tools
- Ability to work in a team
- Knowledge of relevant ticketing systems.
- Knowledge of EP2 payment standard is a plus
Additional skills and experience that would make you stand out:
- Analytical mind
- Listening, learning and adaptive skills
- Excellent communication skills, comfortable with direct customer contact and follow-ups.
- Team worker
- Autonomous
- Stress tolerant
- Customer focused
- Organized
- Proactive
- German : fluent or excellent Level (spoken and written)
- English: C1 level (spoken and written)
- French: B2 level (spoken and written) a plus
Apply now!
If this opportunity resonates with you, we''d love to hear from you! Please apply at your earliest convenience. We''ll be reviewing applications continuously and closing the position once we''ve found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.
By exploring this job opening, you''re one step closer to joining us. We''re excited to learn more about you!
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