Requirements: German, Spanish, English
Company: spain.xpatjobs.com
Do you like to be in contact with people from all around the world?Are you excited to join an international team and expand your knowledge in case management? Barcelona sounds like a city that you could see yourself living in? Great, then check out our clients new offer as Customer Service Specialist in Medical Assistance!Your responsibilities and impact as Customer Service Specialist in Medical Assistance will be:Being the first point of contact for members and clients in need who had an accident, breakdown or illness when travelling abroadOffering remote assistanceProviding information over the phoneTaking care of the members and insured clients in needResponding to incoming callsAdvising and informing members and clientsPerforming outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)Supporting and collaborating in the medical cost containment processTaking an active role in Back Office activitiesParticipating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)Skills, qualifications and interests you need to succeed in this role:You possess full working proficiency in Spanish and GermanYou speak English fluentlyYou are able to keep calm in any situationYou bring willingness to work in flexible shifts (public holidays, weekends)You enjoy the contact with people, have strong communication skills and empathyYou feel comfortable and confident in conflict resolutionYou are a team-player and demonstrate good organizational skillsYou are open to improving your skills in continuous training opportunitiesYou have an interest in continuous learning as well as in understanding medical issues and communicating them clearlyWhats in it for you?Permanent contractService hours from 07-23h (rotative shifts), Mon - Sun22.000 gross per year (including bonuses for shifts and transport)Restaurant voucher in value of approximately 1155 yearlyBonusses based on PerformanceShift suplements for weekends and public holidaysStructured and paid training for the duration of a couple of weeksVaried activity, ongoing training and developmentEmployee events (2 times per year)A bunch of great and diverse colleaguesEventual possibility to participate in the for Smart-working / Home-Office ConceptPleasant and modern work environment A team with team spirit and appreciationStart date: January 2023Your future company: Do you want to join a growing, multinational team with an important mission? An interesting and varied job is waiting for you in an international Service Center in Barcelona.Our client is an international company providing medical and roadside assistance to their members and customers when traveling abroad. The members and customers are mainly German speakers. Our client is looking for support in their Hub in Barcelona as soon as possible.Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities.