Requirements: English
Company: Synder
Region: Katowice , Silesian Voivodeship
About Synder Synder is an accounting platform helping accounting professionals and business owners to record, reconcile, and recognize online sales and subscriptions. For additional background: Alumni of Y Combinator, a leading startup accelerator; Alumni of the AICPA accelerator program for accounting innovations; Member of the BDO Alliance USA, one of the largest networks of independent accounting, tax, and advisory firms; Trusted by accountants as a top integration for QuickBooks; Spotlighted as Popularwith Businesses in the United States on the Shopify App Store; Today, almost 5,000 businesses use Synder on a daily basis; $10B worth of transactions were processed by the platform in 2024. We are seeking a motivated Support Specialist with experience in providing B2B SaaS support and exceptional written and verbal communication skills in fluent English. What You Will Do - Respond to customer inquiries through various channels, including email, chat, phone, and video conference; - Work in a team environment with a focus on customer satisfaction; - Provide installation,training, troubleshooting, and maintenance support to customers; - Write user guides andactively participate in customer behavior research; - Analyze customer feedback to identify potential problems and improve user experience; - Manage and resolve difficult customer cases with exceptional communication skills; - Display initiative, enthusiasm, and professionalism. What You Need - Fluent English, with excellent written and verbal communication skills; - 2 years of experiencein providing B2B SaaS support; - Ability to work 5 days a week from 4 pm to 12 am CET with days off on SatSun, (including possibility to work the same hours on SatSun with days off on ThuFri every two weeks); - Excellent listening and problem-solving skills; - Ability to handle complaints and difficult situations in a calm and patient manner; - Proactivity, initiative, and enthusiasm for personal development. - Display initiative, enthusiasm, and professionalism.