Requirements: English
Company: JR Italy
Region: Rome , Lazio
Social network you want to login/join with:Functional Consultant Service Cloud, Monza-BrianzaClient: ReplyLocation: Monza-BrianzaJob Category: Other-EU work permit required: YesJob Reference:369586238948533862433711Job Views:1Posted:26.05.2025Expiry Date:10.07.2025Job Description:Are you a Functional Consultant expert in Service Cloud?We are Reply, and we are looking for you!WHO WE AREReply is a company specializing in Consulting, Systems Integration, and Digital Services, focusing on designing and implementing solutions based on new communication channels and digital media. We partner with key industrial groups to develop business models enabled by technologies such as Artificial Intelligence, Big Data, Cloud Computing, Digital Communication, Internet of Things, Mobile, and Social Networking.WHAT WILL YOU DO?Core activities: Analyze business requirements and configure SAP Service Cloud solutions to meet client service goals. Focus on optimizing customer care processes like case management, SLA handling, and omnichannel support to enhance service quality and customer satisfaction. Support end users with guidance and training to maximize platform utilization for efficient, personalized service.Technologies: Work with SAP Service Cloud v2, SAP C4C, and related technologies to design and implement service processes such as case routing, escalation, and omnichannel interactions. Engage with CRM and eCommerce platforms, reporting, and analytics tools to monitor performance and identify improvements.Teamwork: Collaborate with Customer Care teams, IT, and business stakeholders to implement and integrate SAP Service Cloud solutions. Engage with international clients and cross-functional teams, promoting innovation, knowledge sharing, and continuous learning.Academic background: Degree in Management Engineering, Computer Science, or related fields.Valuable expertise: Experience with customer service platforms, especially SAP Service Cloud v2 and SAP C4C, CRM and ERP integration, service processes, case management, SLA configuration, and omnichannel support. Focus on customer satisfaction and process optimization.Nice to have: Experience with API integrations, other SaaS CRM platforms like Salesforce or Microsoft Dynamics 365, and data analysis/reporting tools.Soft skills: Problem-solving, strong communication, proactive customer-oriented mindset, and ability to work in a dynamic, international environment.WHY WORK WITH US?Start-up spirit: Hands-on experience, flexibility, team activities, and perks like table football and free coffee.Global ambitions: We partner with major groups across 4 continents and 15 countries.Customer obsession: Excellence-driven, results-oriented, and committed to quality.Continuous learning: We strive for innovation and growth.NEXT STEPSThe recruitment process includes meetings with technical experts and a face-to-face interview with HR. We value diversity and promote an inclusive work environment. If you need support during the process, please let us know.#J-18808-Ljbffr