Requirements: English
Company: NSI Luxembourg PSF
Region: Esch-sur-Alzette , Esch-sur-Alzette
To reinforce our teams, we are looking for a JuniorService Desk agent(M/W/X)speakingFrench, English, German and Luxembourgish.
Your main responsibilities:
- Mainly in the financial field, you will haveto adapt yourselfto different situations by using your experience, your knowledge but also your colleagues advice
- Involvement in customer projectswill also be expected
- More specifically, the following tasks will need to be performed:
- Support onnetworkinfrastructure,
- Call handling, tracking, dispatching, and escalation,
- Monitoringcritical systems,
- Participation toinfrastructure improvement projects
Your profile:
- Either recentlygraduated in computer scienceoralreadyexperiencedin a similar position
- Ideally with an initial exposure to this type of product :Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
- Fluent in Luxembourgish, French, English and German
- Open-mindednessandreadinessto work in a multicultural environment
- Strongteam spiritandcustomer orientation
- Very important: given the24/7 serviceprovided to customers,availability to work nights and weekendsis mandatory
- ITIL certificationwould be a valuable asset - Dont worry if youre not certified: well take care of that !
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
What is offered :
- Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
- Permanent contract
- Training courses
- Dynamic and innovative environment
- Be in the position to open your career perspectives
- Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.