Requirements: English
Company: Capitole
Region: Gorguja , Catalonia
Capitole Consulting keeps growing and we want to do it with you! Are you a passionate IT Support Azure Specialist? We have an exciting opportunity to lead and empower a multicultural team! Experience: +2 years of experience Service Desk/Service Operation related activities. Skills: * Help Desk, Expert. * Incident and Service Request Management, Expert. * Ticketing Systems (e.g. Jira, Freshdesk (Remedy; get.IT). * Experience of working with 3rd party software vendors. * Experience with Cloud Environment/ Infrastructure (Azure preferred) * Basic experience with cloud-based Visualization tools (e.g. Tableau, DataIKU, ) * Basic experience with Cloud bases Analytics tools (e.g. HDI R, HDI Spark, Data Bricks, ) * Monitoring and logging experience (Azure Monitor, Log Analytics, Application insights) Basic experience with big data compute tools (e.g. Data Science VMs, WebApps, etc.). Position description: Primary point of contact for user questions and for the reporting of incidents in the system. Ensure a smooth incident and service request processing. Project/activity for the engagement. Incident Management: * Single point of contact of users for incidents. * Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,) * Complete with qualified information incidents recorded by the users. * Evaluate incidents related to escalation and problem solution initiation. * Analyses root cause when possible and workarounds in case of errors. * Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support. * Interface towards 2nd Level contacts within IT and supplier. * If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support. * Monitor incident, push incident solution and keep inform the user. * Verify solution if needed with the user. * Close incident. Service Request Fulfillment: * Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,) * Prioritizing of service requests. * Fulfill service request according work instructions and forward service request to responsible unit. * Inform requester about request fulfillment. * Closing service request. Others: * Advise end users on hardware and software usage. * Consult Service/-Application Owner related to support topics. * Administration of user credentials and user accounts. * Monitors and reports running services, e. g. availability, capacity and quality. Creation and analysis of incident reports, identification of weaknesses and initiation of improvement measures * Implements measures to resolve or escalate issues in the event of recurring incident. * Manages operation and event logs (incl. classification). Observes and keeps an eye on new technologies for the further development and improvement of existing tools and processes. Technical knowledge/Accountabilities: * Knowledge in Microsoft Azure Platform (Portal and basic CLI commands) * Knowledge in Azure WebApps/Function Apps. * Knowledge in ADLS Gen2 Storage Accounts. * Knowledge in Azure Databases (SQL Server, SQL DWH) * Knowledge in Windows and Linux VMs (Bash, Powershell) * Knowledge in Azure AD Identity & Access Management (Service Principal authentication and RBAC configuration). * Knowledge in Azure Networking (Azure Vnets, NSGs, Proxies and FW) * Basic Knowledge in Azure SaaS (Databricks and ADF). * Basic Knowledge in Azure Devops (Connection to Azure resources) * Basic Knowledge with Infrastructure as Code (Terraform or similar) * Experience with container management (Docker, Kubernetes) * Automation / Scripting skills to streamline tasks Or similar experience: * Experience with Azure supporting services * Experience with ADLS * Experience with Azure Data Factory Languages: English C1 Location: FULLREMOTE Schedule: flexible. Friday intensive. We''re great, but with you we''ll be even better. For this you will have: * Budget of 1.200 in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.). * Follow-up with your team every month for continuous feedback. * Teleworking. * Flexible working hours to help you reconcile your professional / family life. * Private medical insurance paid in full by Capitole. * Flexible remuneration (restaurant tickets, transport and/or childcare). * WELLHUB * Discounts on major brands for employees (Club Capitole). Get to know the whole family: * Team Buildings every two months - don''t miss the summer party or the Christmas dinner! * Football team sponsored by Capitole. * Technological communities for you to share your knowledge and ideas with the other teams, sharing internal knowledge is essential!!!! * Last but not least, a TEAM! Don''t you know us yet? Discover us!!! See what people are saying about us Don''t hesitate to send us your profile, we are looking forward to meeting you!