Requirements: English
Company: Global Blue
Region: Casalnuovo di Napoli , Campania
Nature and aim of the positionRefund Tax Free Forms at Merchants Downtown Refund Point following Global Blue and Merchants guidelines and policies.Main duties and responsibilitiesVerify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global Blue and Merchants policies, guidelines and proceduresMain KPIsNumber of refunded transactionsRefunding mistake ratioBackground and EducationHelpful: a commercial backgroundHelpful: experience in face to face customer contactHelpful: experience in managing tillsHelpful: airport, retail or front office experienceHelpful: customer service experienceSpecific skills and knowledgeMust be fluent in English.Other helpful languages in order of relevance: Chinese, ArabicMust be dedicated to service and customer satisfactionMust be experienced in using office softwareMust be trustworthy to handle large amounts of cashMust have a clean criminal recordMust be able to handle stressMust be nimble but thoroughMust be a good team playerMust be flexible in terms of working hoursPrevious working experience is a plusNote:No housing is provided for the position