Requirements: English
Company: OSF Digital
Region: Paris , le-de-France
We are hiring for two distinct positionsa Delivery Manager and a Support Delivery Lead/Managerboth requiring strong leadership, communication, and project management skills, with a focus on eCommerce and Salesforce Commerce Cloud based projects.
Support Manager
Position Overvi ew: Seeking a dynamic and experienced Delivery Manager to lead a team of IT Support Specialists in an international eCommerce environment.
Key Responsibilit ies:
- Lead and manage IT Support Specialists, ensuring high-quality support services.
- Develop strategies to improve support processes and customer satisfaction.
- Coordinate with international teams for seamless integration and support.
- Monitor team performance, provide feedback and coaching.
- Collaborate with other departments to align support services with business objectives.
- Manage escalations and ensure timely resolution of technical issues.
- Stay updated with trends and technologies in eCommerce and IT support.
Requirements:
- Proven experience in IT support with a focus on eCommerce.
- Strong leadership and team management skills.
- Excellent communication skills in English; proficiency in additional languages is a plus.
- Ability to manage multiple projects and meet tight deadlines.
- Strong problem-solving skills and attention to detail.
Service Delivery Support Lead/Manager
Position Ov erview: Seeking an experienced Service Delivery Manager, with a strong background in Salesforce Commerce
Key Responsibilities:
- Oversee the delivery of Salesforce Commerce Cloud projects, to ensure meeting expectations
- Lead and manage large-scale programs with geographically distributed teams.
- Develop and maintain strong client relationships, acting as the primary contact for project delivery.
- Ensure alignment of project objectives with business goals and client requirements.
- Monitor project performance and implement improvements for efficiency and quality.
- Collaborate with cross-functional teams for seamless integration and delivery of Salesforce solutions.
- Provide leadership and mentorship to project teams.
Requirements:
- Over 10 years of experience in service delivery management, with a focus on Salesforce Commerce Cloud.
- Proven track record of managing large-scale programs with distributed teams.
- Strong leadership and communication skills in both French and English.
- Ability to manage multiple projects and meet tight deadlines.
- Excellent problem-solving skills and attention to detail.
- Salesforce certifications are a plus.
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business.