Requirements: English
Company: eviivo
Region: Mlaga , Andalusia
Eviivo is on a mission eviivo is an award-winning, cloud-based booking and property management platform. We help independent accommodation providers showcase their properties, manage their reservations, and connect with guests.Its flagship product, eviivo suite, aims to provide hoteliers and hosts with a convenient all-in-one solution that makes it easy for them to manage online bookings, guests and travel agencies. Today, eviivos customer base consists of 30,000 small independent BBs, Guesthouses, Vacation Rental Owners and Hotels using eviivo suite day-in day-out to run their business.We operate in the UK, Ireland, France, Spain, Portugal, Italy, Germany and North America.With a culture focused on staff development, a passion for helping the brilliant businesses we represent and a clear vision for growth, we think eviivo has a lot to offer.ResponsibilitiesThis is an important position focused on customer success. You will be responsible for the training and setup of new and existing customers on the eviivo suite.The onboarding process needs to be executed promptly and to the highest possible standard, ensuring new customers first experience of eviivo is a positive one. Each Onboarding Specialist has an impact both on how their customers trade online and on how skilled they are at using our SaaS platform.Ultimately, the goal is to ensure that the value derived from the eviivo suite far exceeds the customers expectations.Take ownership of each customer from initial remote training to online account activationEnsure that a propertys content and rate set up is completed according to best practice in order to maximise performance on their own website and OTAs (Expedia, Booking.Com etc.) using the eviivo suiteResolve technical implementation issues where possible, otherwise escalate to technical support or distribution teamWork with other team members to develop new training methodologies, additional client resources and documentation to support client training (e.G. help guides, email templates etc.)Provide accurate reporting for all client contact and training on Microsoft Dynamics CRMAbout YouBA/BSc degree in Computer Science, Travel Tourism or equivalent2-5 years experience in a Customer Support/SAAS Software Support role solving issues on the phone and Live Chat, or on an Online Training role for a software company, or an operational role in a hotel managing the booking softwareLanguages: Fluent in Spanish, Italian and English is mandatory (both verbal and written). Portuguese would be a plusAbility to cope with changing priorities, based on business demandAbility to multitask and deal with a high volume of recordsExcellent problem solving analytical skills Proven experience in troubleshooting technical issuesAbility to convey complex technical information in a simplified and easy to understand manner to a general audiencePolite, professional, calm under pressure, and self-motivated to achieve KPI and ObjectivesAptitude for learning new technologies quicklyMust be currently based in the Greater Mlaga area and eligible to work in SpainWhat The Company OffersPermanent full-time roleHybrid role from the Greater Mlaga area25 days holiday (plus national local public holidays)Employee Assistance ProgrammeChallenging and diversified tasks with the opportunity to influence the strategy of the company as it grows on the IBIT marketA team focused on a passion to win with a complete focus on our customers being top priorityCombine hard work and fun within a great company culture together with smart, driven and social people