Requirements: English
Company: Brussels Airport
Region: Zaventem , Flanders
Be part of our beating heart
Shape the digital future of aviation at Brussels Airport!
Brussels Airport isnt just a place where planes take offits a dynamic, fully connected economic hub that drives people, businesses, and innovation. We are on a mission to become one of the worlds best airports, and we need a visionary Enterprise Architect to help us shape the airport of tomorrow.
If youre passionate about technology, strategy, and making a real impact, this is your opportunity to architect the future of air travel in the heart of Europe.
As a Service Manager Digital Workplace & Service Desk, you own the end-to-end responsibility for all ICT services related to Digital Workplace and Service Desk, ensuring high-quality, continuous service and strategic improvements. You report to the Head of Generic ICT, which covers IT services essential to running the organization.
IMPACT
- Oversee day-to-day operations (run) and drive continuous improvement.
- Manage service quality using SLAs and product/application lifecycle oversight.
- Maintain close collaboration with internal stakeholders and monitor market trends.
- Lead the development and implementation of the strategic roadmap (24 years), aligning with business needs.
- Oversee budgets for run and change initiatives.
- Manage and inspire multidisciplinary teams and coordinate across departments and suppliers.
- Act as the key account manager for business stakeholders and lead governance structures (SteerCos, user groups).
WHAT SETS YOU APART:
- Masters degree or equivalent through experience.
- 10+ years of relevant experience with proven results and leadership.
- Solid background in internal IT services, digital workplace, and service desk management.
- Strong strategic mindset combined with operational execution.
- Skilled in team leadership, change management, stakeholder communication, and negotiations.
- Fluent in Dutch, French, and English.
WHY BRUSSELS AIRPORT?
- Be Part of Something Bigger Work at the beating heart of European connectivity, where innovation and sustainability lead the way.
- A World-Class Work Environment Our state-of-the-art Compass building offers inspiring spaces and full support for hybrid work.
- Smart & Green Mobility Enjoy a sustainable commute with direct train access, cycling facilities, and electric vehicle options.
- A Competitive Package We offer an attractive salary, top-tier benefits, and career growth opportunities in a high-impact role.
If you have any questions, please don''t hesitate to contact sofie.bruynooghe@brusselsairport.be