Help Desk Analyst

netherlands, netherlands, Netherlands

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: PRACYVA
Region: netherlands, netherlands ,

Helpdesk Engineer

• Resource with remote L1 support experience
• Proficient in manging user calls and addressing the issues
• Interacting with Users & try to resolve their issue in time.
• Following up with user to ensure full resolution of issues.
• Detailed understanding of SOPs and support process
• Flexible to work in shifts
• Experience in supporting issues related to desktop, AD, Software installation,Teams,Outlook,VPN,Citrix,Network etc

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