Requirements: English
Company: ASBIS
Region: Milan , Lombardy
About the position:
We are seeking an experienced AV Installation Support Engineer to play a pivotal role in enhancing our technical readiness and customer engagement at Bang Olufsen Flagship Store. If youre passionate about technology and have excellent communication skills, we invite you to embark on this exciting journey with us.
Job Purpose: Providing technical solutions and pre-sale services to ensure customer satisfaction and drive sales.
Key functions:
- Provide product demonstrations and presentations to showcase the capabilities and benefits of Bang Olufsen products.
- Conduct customer journey in the flagship during peak times or when sales staff are busy.
- Deliver personalized top-class customer service by ensuring all equipment is fully operational
- Provide hands-on support to educate and assist end users in connecting and operating their devices.
- Stay up-to-date on the latest product developments and industry trends to effectively communicate technical information to customers.
- Consult in depth all technical aspects of products and problems solving.
- Local testing coordination: Organize local testing activities to validate the performance and effectiveness of BO solutions.
- Ensure all the solutions displayed in the BO Milan Flagship and La Rinascente solutions are working as intended. Fix any technical issues as they arise.
- Act as the voice of the customer, gathering insights and feedback to help shape BO solutions and services.
- Participate in customer meetings and site visits to assess technical needs and provide solutions.
- Provide excellent support to customers facing technical issues and coordinate product repair if needed.
Qualifications and skills:
- Proven experience as a Technical Support Engineer, Service Specialist, or in a similar role.
- Strong understanding of audio-video technology and home automation systems.
- Competences and skills to provide top-class customer service.
- Excellent communication and presentation skills, with the ability to convey complex ideas clearly and coherently.
- Ability to provide presentations and conduct customer journey in the flagship store.
- Analytical mindset: proficiency in analyzing complex data, making informed. decisions, and implementing process improvements.
- Customer-focused with a proactive approach to problem-solving.
- Language Proficiency: English and Italian, enabling effective communication with our global team and customers.
We offer:
- Opportunity to work for a financially strong, fast-growing multinational company
- Constant interaction with global teams of professionals
- International career opportunities
- Access to continuous professional development: training, certification programs, events, and team buildings
- Attractive remuneration package
Whatever your area of expertise and specialization, you will find a range of career opportunities at ASBIS. Apply now.
By responding to the vacancy, you consent to the processing of your personal data indicated in your CV. For more, please visit https://www.asbis.com/gdpr-candidate-privacy-policy
ASBIS Group is a leading IT company specializing in value-added distribution and development of IT, IoT, and Robotic products, solutions, and services to the markets of Europe, the Middle East, and Africa.
In over 30 years of operations, ASBIS has grown into an international group, headquartered in Cyprus, with subsidiaries in 34 countries across EMEA, and nearly 3,000 employees.