Requirements: English
Company: Stefanini EMEA
Region: espana, catalonia, espana , Catalonia
Were looking for a motivated and service-oriented Junior IT Support Specialist to deliver on-site technical assistance and ensure a smooth day-to-day IT experience for all users. In this role, youll be the first point of contact for IT-related inquiries, working hands-on to keep our hardware, software, and workspaces running efficiently. Main Duties: Onsite Technical Support: Provide direct, face-to-face support to employees by resolving hardware and software issues swiftly and effectively. Maintenance of Meeting Spaces & Equipment: Carry out routine inspections of meeting rooms and essential tech setupsincluding organizing cables, testing devices, and replacing faulty hardwareso everything functions perfectly during important meetings and events. Laptop Repairs & Warranty Processing: Identify and resolve frequent hardware problems, perform basic laptop repairs, and manage manufacturer warranty processes to reduce downtime. IT Ticket Handling: Serve as the initial responder to incoming IT support tickets, resolving common issues independently and escalating more complex ones appropriately. Other IT Tasks: Support Microsoft 365 tools (SharePoint, Teams, Outlook), troubleshoot Vodafone mobile line problems, oversee IT inventory, and assist with equipment and account setup for new employees. Candidate Profile: We are looking for someone courteous, reliable, and punctual, with a functional level of English for workplace communication. Requirements: 23 years of experience in IT support, preferably in an industrial or manufacturing setting Solid understanding of end-user hardware and software environments Familiarity with workplace tech tools (asset tracking, client management systems) Knowledge of Microsoft platforms like Active Directory, SCCM, and Office Suite Experience with ticketing systems (ITSM) is a plus Strong soft skills: organization, attention to detail, analytical thinking, flexibility, customer service mindset, and clear technical documentation Fluent in both English and Spanish , spoken and written What''s next: It''s best to apply today, because job postings can be taken down and we wouldn''t want you to miss this opportunity. In case you need further information, just send us a message at and we''ll be happy to assist! The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues.