Student Officer
Esch-sur-Alzette , Luxembourg District, Luxembourg
Type: n/a
Category: Secretarial & Office
Company: Universit du Luxembourg
Region: Esch-sur-Alzette , Luxembourg District
About us
The University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character.
Your role
The Student Department (SEVE) is the reference point for all essential information related to the university journey. It supports students in various aspects of their student life, including study programs, housing, health, well-being and inclusion, associative engagement, as well as sports activities. SEVE also provides information on internships and employment opportunities.
We are looking for a proactive, motivated and conscientious Student Officer. The recruited employee will be expected to provide highly responsible and professional services by handling administrative and organizational activities.
Role:
- Allocation of university accommodation (1000+ rooms) according to eligibility criteria. Need to ensure a reliable, auditable and fair process
- Management of arrivals and departures in university residences, handling high volumes efficiently (hundreds of requests)
- Following-up cleaning, claims and coordinating maintenance work in university residences
- Monitoring payments and managing reinvoicing with accuracy
- Conducting ad hoc analyses (availability, occupancy rate, debts) to support decision-making
- Monitoring, documenting, and communicating key information related to rental contract management
- Managing complex operations such as resolving complaints and disputes in a residential environment
- Overseeing the implementation and continuous improvement of features in Planon, ensuring regular contact with the service provider
- Handling general communication tasks, including managing phone calls, emails, website updates, and updating information in the Planon tool (software used for accommodation management)
Your profile
- Master''s degree (Business School, Finance, or related field) or equivalent by strong working experience in coordination and financial management
- At least 4 years of proven experience in a similar role, preferably in accommodation services or a high-demand administrative function
- Strong managerial and organizational skills, with the ability to handle pressure
- Proficient communication skills both in English and French (spoken and written); German is a plus
- High proficiency in standard IT tools, especially Excel and familiarity with property management systems (e.g., Planon) is an advantage
- Must-have: rigor, ability to take initiative, and problem-solving mindset
- Strong ability to adapt to a multicultural and multilingual environment
- Flexibility and resilience in a demanding and fast-paced academic setting
We offer
- Multilingual and international character. Modern institution with a personal atmosphere. Staff coming from 90 countries. Member of the "University of the Greater Region" (UniGR)
- A modern and dynamic university. High-quality equipment. Close ties to the business world and to the Luxembourg labour market. A unique urban site with excellent infrastructure
- A partner for society and industry. Cooperation with European institutions, innovative companies, the Financial Centre and with numerous non-academic partners such as ministries, local governments, associations, NGOs
How to apply
Applications should include:
- Curriculum Vitae
- Cover letter
Early application is highly encouraged, as the applications will be processed upon reception. Please apply ONLINE formally through the HR system. Applications by Email will not be considered.
All qualified individuals are encouraged to apply. In line with our values, the University of Luxembourg promotes an inclusive culture. We encourage applications from individuals of all backgrounds and are dedicated to upholding equality and respect for our employees and students.
General information:
- Contract Type: Permanent
- Work Hours: Full Time 40.0 Hours per Week
- Planned start date: June 2025
- Location: Campus Belval
- Internal Title: Student officer
- Job Reference: UOL07074
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