Requirements: Dutch, English
Company: portugal.xpatjobs.com
Salary: 11400-15000EUR/year
Region: Lisbon
We are looking for entry-level customer service or content moderation employees who are looking to relocate to colourful and sunny Lisbon! Our customer is a large BPO firm with several clients including top brands like Microsoft, Abercrombie & Fitch, and Pinterest. Do you like to work in a city known for its caf culture and have a passion for customer service or content moderation? Then continue reading!Your responsibilities and impact as aCustomer Service Specialist:- Providing the best possible answers and solutions to questions and concerns from customers of the Dutch market over the phone, via email or social media- Supplying customers with the necessary information and solving any issues- Following up of issues if neededContent Moderation Specialist:- Validating all written content for a social media platform, confirming its accuracy and quality- Having the opportunity to share your ideas, in order to improve the quality of our work- Being part of a team that makes the worlds information more accessible and useful- Becoming an expert in the advertisement content and giving the best advice to confirm its accuracy and qualityTechnical Support Specialist:- Providing support to customers by responding to inbound requests and document relevant case information- Assisting users with presales, general inquiries and technical support issues via phone/email/social media channels- Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels- Ensuring excellent customer satisfaction by responding in an appropriate and friendly mannerWhats in it for you?- Contract of 1 year (renewable after)- Working 40 hours a week, 8 hours a day in rotative schedulesComplete relocation package* : - Air port pick up, accommodation in an apartment,- Flight cost reimbursement- Yearly flight ticket to your home country- Help with paper work- Receiving a training by the company varying from 5 days to 5 weeks, depending on project (training period paid 50%)- Salary between 950 gross per month (with accommodation) and 1250 gross per month (without accommodation)- The chance to work in a young and international team at a major international global player in the market- Free time activities for free including Portuguese lessons, sport activities, cooking classes, parties, language exchanges, etc.- Private health insurance from the first day after contract signature - Growing opportunities within the company- Jump Programm: after 6 months, the employee can join an online program to receive training on how to become a team leader etc.*The relocation package only applies to individuals who live at least 100 kilometres from the office or recolate to PortugalSkills, experiences and interests you need to succeed in this role:- A native level of Dutch and at least a B1 level of English- Passion for customer service, content moderation, or technical support - Knowledge of the value and impact that a good customer experience can create- Being an attentive listener, comfortable and skilful at communicating with people- Being energetic, innovative and working proactively at a fast pace- Excitement about intercultural communication and the expatriate lifestyle- Living in or willing to relocate to Lisbon for an international career and life experience- Having a valid Portuguese work permit (required)What should you expect from living in Lisbon?- A colourful and vibrant city with a rich cultural history- All the pros of living in a European capital on a budget- Friendly people, good vibes and a happygo-lucky urban life- Warm climate all year and a sunny beach life next to the Atlantic- A local community with a good level of English and an international environmentHi, I'm Ruby from Blu Selection. Ill take care of your recruitment process for this position. Feel free to call me at +34 932 717 454.Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.