Requirements: English
Company: Park Hyatt Milano
Region: Pavia , Lombardy
At Park Hya
We are looking for a trainee in the Rooms Department with a main focus on the Housekeeping Department for our hotel. The mission and intent is governing the operations of the Cleaning and Laundry department; ensuring that our guest rooms, public areas and employee areas meet the highest standards of cleanliness and Hyatt standards.
Main Duties and Responsibilities:
- Ensure customer satisfaction from arrival to departure in accordance to standards and procedures in the guest rooms and general areas with Park Hyatt standards
- Promote and recognize opportunities to provide guest service above and beyond all expectations
- Monitor correct handling off all guest requests and guest room servicing needs
- Ensure that cleanliness and service standards are maintained in all areas of responsibility
- Complete all special project in a timely manner
- Be an active team player with hands on approach
- Ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety
- Ensure that grooming standards are followed in a timely manner to all colleagues
- Inspect rooms, public areas, back of house
- Check Cost Control
Qualifications:
- Successful problem solving skills
- Possess an excellent written and verbal command of Italian and English
- Excellent overall communication skills
- Able to multi-task
- Strong desire to provide excellent guest service
- The ability to work in a team environment
- Flexible schedules and hours
Benefits:
- 600 refund per month.
- Use of Staff Canteen for meals.