My client is looking for a fulltime Order Specialist to join our European team in Amsterdam. In this position, you will be offered a varied role, which covers all general aspects of order management, admin, invoicing, supporting the sales team, customer service and comes with the potential to develop further within the company.
Main responsibilities
Provide efficient and effective support service to the external sales team, discussing developments within the customer base.
Receive, process and co-ordinate all sales enquiries, this may involve liaising with other members of staff within Europe or Tokyo office, ensuring that the replies are sent in a timely and professional manner.
Answer customer enquiries on products, using catalogue or the web site. Any technical question can be referred to the Technical Sales Coordinator or BDM.
Log all customer enquiries on sales database SAP Business One (SBO).
Update customer information and progress of enquiries on database SBO.
Occasional Pro-active telephone sales campaigns.
Organize and dispatch all samples and catalogues requested by customers, followed by telephone call to see they received what they require.
Establish a good working relationship with all customers and distributors.
Provide quotations using SBO, followed up by telephone call to establish customer feedback regarding prices, projects, suitability of the products, log communication in SBO and communicate with sales team.
Provide regular quotation tracking reports to the BDM.
Process and track the status of customer sales order liaising with the Central Logistics Controller in Amsterdam head office and ensuring the customers needs are met to satisfaction.
Support Sales administration duties.
Handling Purchase Order, Stock, Shipping Documents, Delivery Control on SBO.
Required Skills/Competencies
Experience in back-office sales assistant (mandatory)
Experience in business administration such as PO, invoice, stock control (mandatory)
Experience in SAP or SBO system (preferable)
Fluent English and another European language.
Team player (important) Pro-active and hands-on attitude towards assigned work objectives
Excel & Word skills
Flexibility
What can they can offer you?
A great international working environment, with a high-quality team and a dedicated strong company. We offer good financial compensation and a comprehensive benefit package, plus the opportunity to shape and fine-tune the activities in order to make a positive impact on the success of the company.
Do you have the passion and the desire to make difference? Then we are looking forward to seeing your resume and your motivation.