Requirements: English
Company: TN Italy
Region: workfromhome, italia ,
Social network you want to login/join with:Remote Customer Success Manager Tadaweb, Italycol-narrow-leftClient:JobspaddyLocation:ItalyJob Category:Customer Service-EU work permit required:Yescol-narrow-rightJob Reference:663f54b41979Job Views:2Posted:06.05.2025Expiry Date:20.06.2025col-wideJob Description:Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical, and operations teams. Over the past 11 years, Tadaweb has become a leader in the collection and enrichment of Publicly Available Information (PAI) to effectively scale our users impact. Our SaaS platform follows ethical principles and actively supports the implementation of customer policies.We are recruiting for the position of a Customer Success Manager.Scope of work:Build and maintain relationships with users and key customer stakeholders based on trust, transparency, and a commitment to their mission success.Train and mentor customers on our platform to maximize value in open-source data collection and analysis.Problem solve daily and assist customers with use cases that push technical boundaries.Act as the voice of the customer internally to communicate feedback and requests to a cross-functional product team.Research, explore, and help implement new technologies for our customers.Your profile:Experience with collection of Publicly Available Information (PAI), OSINT, OSINF, internet investigations, or thorough online research.Excited by technology and its potential for change.Comfortable delivering product demos, training workshops, and customer briefs.Interest in international current affairs and IT advancements.Ethical, legal, and transparent approach to data collection.Ability to obtain and maintain a security clearance.Bonus points if you have:Exposure to social network analysis, and knowledge of dark web investigations.Experience as an analyst, business intelligence analyst, or in law enforcement investigations.Experience in SaaS or digital consultancy environments.Ability to explain complex issues simply.Experience with data analytics and network analysis.Our offer:Join a growing, well-funded tech company post-Series B funding.Work in a human-focused environment with strong core values.Performance over hours at the desk.Inclusive social events and a positive workplace culture.This remote role involves regular travel within the US and abroad, with onboarding in Luxembourg, London, Paris, or Ottawa.Tadaweb is an equal opportunity employer committed to diversity.Our culture:Values family first, possibility, and hard work with fun.Focus on employee wellbeing and great workplace investments.Leadership inspired by ownership and servant leadership philosophies.#J-18808-Ljbffr